Frequently Asked Questions

Are the football boots original?

Our boots are 1:1 models, closely matching the original professional versions. These 1:1 products are made with the same measurements and stitching, and our team performs quality checks before shipping to ensure high standards. Once you receive your order, you’re free to request an exchange or return if needed. Check our warranty page for details.

How do exchanges and refunds work?

You can check our exchange and refund policies by clicking the link below:

Do the products have a warranty?

Yes. All products on our site come with a 7-day satisfaction guarantee if you don't like the product, and a 3-month warranty against manufacturing defects. Click below to learn more about your warranty.

[Click here to view exchange, refund, and warranty details]

Do orders come with a tracking number?

Yes. We value transparency, so once your order is dispatched, you will receive an email and WhatsApp message with your tracking number to follow your order in real-time. You will also receive WhatsApp updates at every stage of the delivery process.

What is the delivery time?

The delivery time is 15 to 22 business days after your tracking number is provided.

My delivery is delayed, what happened?

External factors can sometimes cause delays, such as holidays, product availability, strikes by logistics companies, or customs backlogs. Rest assured, your delivery is guaranteed, but delays may occur due to these external factors.

Does the product ship from abroad?

Yes, we work directly with factories in China, performing strict quality checks before shipping. Products are shipped by air to Europe, North America, South America, Asia, Africa, and Oceania, ensuring global delivery. Once your order arrives in your country, your local postal service or courier will deliver it directly to your address.

Are the boots durable?

Yes. We receive numerous customer feedback confirming the durability of our boots. Our team also uses them in games and training, with some pairs lasting up to 2 years in excellent condition.

Do the boots come in a box?

Yes, all boots are shipped in their original boxes, whether they are Adidas, Nike, Mizuno, or Puma.

Where can I find customer feedback about your store?

You can find customer feedback on our exclusive Telegram channel and in the highlights on our Instagram!

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[Click here to watch our YouTube video]
[Click here to visit our TikTok profile]

We hope these answers have been helpful! If you still have questions or need more information, don’t hesitate to contact us. We’re here to help!

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Or email us: contato@venifutebol.com.br