Return & Refund Policy

Return & Refund Policy

Last Updated: July 2026

At VENI Football, our goal is to provide high-quality football products and a reliable shopping experience.

This Return & Refund Policy explains the conditions and procedures for requesting exchanges, returns, and refunds for purchases made through our website.

By placing an order with VENI Football, you agree to the terms described below.

1. Return Eligibility

Customers may request a return, exchange, or refund under the conditions described in this policy.

To be eligible:

  • The request must be submitted within 7 calendar days after receiving the order;
  • The customer must contact our support team before sending any product back;
  • The product must be unused, unworn, and in its original condition;
  • The product must include original packaging and accessories when applicable.

Products showing signs of use, damage caused by misuse, washing, alterations, or improper handling may not qualify for return or exchange.

2. Product Defects and Quality Issues

All VENI Football products undergo quality inspection before shipment.

If your product arrives with a manufacturing defect, please contact our support team as soon as possible.

Customers must provide:

  • Order number;
  • Photos or videos showing the issue;
  • Description of the problem.

After evaluation, VENI Football may offer:

  • Replacement of the product;
  • Repair solution when applicable;
  • Refund according to the circumstances of the case.

Manufacturing defects do not include normal wear and tear caused by regular use.

3. Size Exchanges

We understand that choosing the correct size online can sometimes be challenging.

If you receive your product and need a different size, please contact our support team within the return period.

Before requesting an exchange, customers should provide:

  • Order number;
  • Current product size;
  • Requested size;
  • Photos confirming product condition.

The product must remain unused and in original condition.

Exchange availability depends on product availability at the time of request.

4. Return Process

To request a return or exchange:

  1. Contact our customer support team through email:

    contato@venifutebol.com.br

  2. Provide:
  • Order number;
  • Customer name;
  • Reason for request;
  • Supporting photos or videos when required.
  1. Wait for confirmation and instructions from our support team before shipping any item.

Products sent without prior authorization may not be accepted.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the request.

Customer Responsibility

Return shipping costs may apply when the request is related to:

  • Incorrect size selection;
  • Change of preference;
  • Customer error during purchase.

VENI Football Responsibility

VENI Football may cover return costs when:

  • The product received is defective;
  • The wrong product was shipped;
  • The issue occurred due to an error on our side.

Each case will be evaluated individually by our support team.

6. Refund Process

Once the returned product has been received and inspected, VENI Football will confirm whether the refund request has been approved.

Approved refunds will be processed through the original payment method used during checkout.

Depending on the payment provider and customer's bank, the refund may take several business days to appear on the customer's account.

VENI Football is not responsible for delays caused by banks, payment processors, or financial institutions.

7. Partial Refunds

In certain situations, only a partial refund may be granted, including:

  • Products returned with signs of use;
  • Missing original packaging or accessories;
  • Products damaged after delivery due to customer handling.

8. Order Cancellation

Customers may request cancellation shortly after placing an order.

Once an order has entered processing, preparation, or shipment stages, cancellation may no longer be possible.

If cancellation is approved, refunds will be processed through the original payment method.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information during checkout.

VENI Football is not responsible for delivery failures caused by:

  • Incorrect address information;
  • Missing apartment or delivery details;
  • Customer refusal to receive the package;
  • Failure to collect the package from local delivery services.

If a package is returned to VENI Football due to customer-related reasons, additional shipping costs may apply for a new shipment.

10. European Consumer Rights

For customers located in the European Union, applicable consumer protection laws, including withdrawal rights provided by European legislation, remain respected.

Customers may contact our support team to exercise their rights according to applicable regulations.

Nothing in this policy limits mandatory consumer rights established by local laws.

11. Refund Exceptions

Refund requests may be refused when:

  • The return period has expired;
  • The product has been used or damaged by the customer;
  • Required return procedures were not followed;
  • The customer refuses to provide necessary information for evaluation.

12. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact:

VENI Football
Operated by: VENI FUTEBOL LTDA

Email:
contact@venifootball.com

Registered Address:

Av. das Bandeiras, 1845, DT-29
Jardim Jockey Club
Campo Grande - MS
Brazil
CEP: 79080-001

VENI Football reserves the right to update this Return & Refund Policy whenever necessary. The latest version will always be available on this page.